Solving one of the biggest challenges facing garages: customer communication

One of the biggest pressures on garages today isn’t workshop capacity or technician availability — it’s outbound communication and inbound call handling. Missed calls, delayed authorisations, and slow follow-ups directly impact customer satisfaction, retention, and ultimately revenue.

Autofile now integrates with third-party eVHC systems, completing the communication loop and transforming how garages engage with drivers.

When a vehicle health check is completed, customers can:

• Be notified instantly via push notification in the Autofile app, and/or SMS and/or email
• View their eVHC results directly within the app
• Authorise work digitally, without phone calls
• Receive automatic reminders when amber work becomes due
• Create follow-on bookings within the app

This removes the need for repeated outbound calls, reduces inbound call traffic, and gives customers clarity and control — all while freeing up front-line staff.

Highly cost-effective. Better communication. Faster approvals. Improved retention. Stronger CSI scores.